Getting support

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The fastest way to reach us

Go to League Management → Dashboard and click ✉️ Email Support. It copies a complete diagnostic report to your clipboard and opens a pre-addressed email in your own mail program, describe what you were doing and what happened, paste the report, send. The report contains versions, environment checks, and data counts only; it never includes bowler names, email addresses, or API keys.

Stuck on something these docs don’t cover?

  • Pro customers: email support@pinportal.io for priority support (we aim for one business day).
  • Free users: post in the plugin’s WordPress.org support forum; we check in several times a week.

Help us help you

Include these three things and most issues are solved in one reply:

  1. The Copy System Report output from the League Management dashboard.
  2. The Diagnose output for the affected league (Manage Leagues → Diagnose).
  3. What you expected vs. what happened, with the week or bowler involved.

Please never email customer bowler data unless we ask for a specific file, and if we do, we’ll explain how to send it privately.

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